Background
Many cities require that property owners provide proof that they actually own a property before the city will activate water service. That proof often comes in the form of a settlement statement or closing papers (though some cities will accept alternate forms in some cases).
It's important to note the following:
Not all cities require proof of ownership documents.
Some cities require proof of ownership documents, but will only request it AFTER you have submitted an order for service through 2TurnItOn.
Some cities require proof of ownership documents, and ONLY allow you to submit an order for service through 2TurnItOn once you have one.
What do I do?
If you are trying to sign up for water on 2TurnItOn and your city requires proof of ownership before you can submit an order through 2TurnItOn, the best thing to do is to wait until you have a copy of the requested documents. Once you have that in hand you can apply for water service.
But won't that delay my water service activation?
Sometimes waiting for closing papers can cause a delay so that the nearest activation date in 2TurnItOn is after your scheduled close date or move-in date. Don't worry - we have a guide for how to handle that.