Most cities have lead times to set up water service.
Most of our municipal partners require at least a few business days' notice before they can activate a request for water service. We generally recommend that all of our customers plan ahead and request service at least several business days out from your target service date.
I need water now. What do I do?
We recognize that, despite our best efforts, it isn't always possible to plan ahead far in advance. If you need to expedite service, we generally recommend that you reach out to your city directly. While we cannot guarantee that your city will be able to accommodate your request, we find that our customers are most successful when they engage their local utilities departments.
And remember: please have your 2TurnItOn confirmation ID handy in case you need to reference it. You can find your confirmation ID in the confirmation email in your inbox.
Key contacts
Below are the telephone numbers for the key utilities contacts at each of the cities 2TurnItOn serves:
Municipality | Phone Number |
Aledo, TX | 817-441-7016 |
Amarillo, TX | 806-378-3030 |
Bedford, TX | 817-952-2100 |
Bedford, VA | 540-586-7679 |
Bellmead, TX | 254-799-2436 |
Belton, TX | 254-933-5800 |
Bridgeport, TX | 940-683-3400 |
Canyon, TX | 806-655-5000 |
Colleyville, TX | 817-503-1020 |
Dallas, TX | 214-651-1441 |
Decatur, TX | 940-393-0200 |
DeSoto, TX | 972-230-9627 (then press '7') |
Duncanville, TX | 972-780-5010 |
El Campo, TX | 979-541-5075 |
Elgin, TX | 512-285-5721 |
Fairview, TX | 972-886-4242 |
Flower Mound, TX | 972-874-6000 |
Forney, TX | 972-552-6645 |
Fredericksburg, TX | 830-997-7521 |
Freeport, TX | 979-233-3526 |
Grapevine, TX | 817-410-3000 |
Henderson, TX | 903-657-5246 |
Hewitt, TX | 254-666-6171 |
Highland Village, TX | 972-899-5090 |
Iowa Park, TX | 940-592-2131 |
Junction, TX | 325-446-2622 |
Kilgore, TX | 903-984-5081 |
Kyle, TX | 512-262-3960 |
Leander, TX | 512-259-1142 |
Liberty Hill, TX | 512-778-5449 |
Lucas, TX | 972-912-1205 |
Lufkin, TX | 936-634-8881 |
Northlake, TX | 940-648-3290 |
Port Lavaca, TX | 361-552-9793 ext 236 |
Prosper, TX | 972-569-1180 |
Red Oak, TX | 972-617-3638 |
Rockport, TX | 361-729-2213 ext 234 |
Sherman, TX | 903-892-7237 |
Taylor, TX | 512-352-2066 |
Terrell, TX | 972-551-6600 |
Topeka, KS | 785-368-3111 |
Willis, TX | 936-856-4611 |