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I need my water turned on sooner than the earliest available date. How can I do that?
I need my water turned on sooner than the earliest available date. How can I do that?

If you need to turn your water on sooner, here is a helpful guide.

Updated over 6 months ago

Most cities have lead times to set up water service.

Most of our municipal partners require at least a few business days' notice before they can activate a request for water service. We generally recommend that all of our customers plan ahead and request service at least several business days out from your target service date.

I need water now. What do I do?

We recognize that, despite our best efforts, it isn't always possible to plan ahead far in advance. If you need to expedite service, we generally recommend that you reach out to your city directly. While we cannot guarantee that your city will be able to accommodate your request, we find that our customers are most successful when they engage their local utilities departments.

And remember: please have your 2TurnItOn confirmation ID handy in case you need to reference it. You can find your confirmation ID in the confirmation email in your inbox.

Key contacts

Below are the telephone numbers for the key utilities contacts at each of the cities 2TurnItOn serves:

Municipality

Phone Number

Aledo, TX

817-441-7016

Amarillo, TX

806-378-3030

Bedford, TX

817-952-2100

Bedford, VA

540-586-7679

Bellmead, TX

254-799-2436

Belton, TX

254-933-5800

Bridgeport, TX

940-683-3400

Canyon, TX

806-655-5000

Colleyville, TX

817-503-1020

Dallas, TX

214-651-1441

Decatur, TX

940-393-0200

DeSoto, TX

972-230-9627 (then press '7')

Duncanville, TX

972-780-5010

El Campo, TX

979-541-5075

Elgin, TX

512-285-5721

Fairview, TX

972-886-4242

Flower Mound, TX

972-874-6000

Forney, TX

972-552-6645

Fredericksburg, TX

830-997-7521

Freeport, TX

979-233-3526

Grapevine, TX

817-410-3000

Henderson, TX

903-657-5246

Hewitt, TX

254-666-6171

Highland Village, TX

972-899-5090

Iowa Park, TX

940-592-2131

Junction, TX

325-446-2622

Kilgore, TX

903-984-5081

Kyle, TX

512-262-3960

Leander, TX

512-259-1142

Liberty Hill, TX

512-778-5449

Lucas, TX

972-912-1205

Lufkin, TX

936-634-8881

Northlake, TX

940-648-3290

Port Lavaca, TX

361-552-9793 ext 236

Prosper, TX

972-569-1180

Red Oak, TX

972-617-3638

Rockport, TX

361-729-2213 ext 234

Sherman, TX

903-892-7237

Taylor, TX

512-352-2066

Terrell, TX

972-551-6600

Topeka, KS

785-368-3111

Willis, TX

936-856-4611

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