How will I know if my order is on hold?
The city will send you an email notifying you that your water order is on hold. This email will also outline why and what actions you need to take to move your order along.
What kinds of documents does the City of Amarillo ask for?
The city often asks for items like:
A copy of your lease agreement (if you're a renter)
A copy of the settlement page from your closing papers (if you own the property)
A copy of your driver's license (or other state issued ID)
How do I submit my documents?
If the City of Amarillo has requested additional documents before it will activate your water service, you can submit documents in the following ways:
In person:
Bring your documents to:
City of Amarillo Water Utilities Department
601 S Buchanan St
Amarillo, TX 79101
By fax:
Fax your documents to 806-378-3026t.