How will I know if my order is on hold?
The city will send you an email notifying you that your water order is on hold. This email will also outline why and what actions you need to take to move your order along.
What documents might the city ask for?
Commercial renters must provide a Certificate of Occupancy.
Residential renters must provide a copy of their lease agreement.
Residential owners must provide a copy of the settlement page from the property's closing papers.
Property management companies must provide a copy of the management agreement between the owner of the property and the company.
How to submit documents
By mail:
City of Duncanville
203 E. Wheatland Rd.
Duncanville, TX 75116
In person:
City of Duncanville
203 E. Wheatland Rd.
Duncanville, TX 75116
The drop box is located just outside the doors on the north end of the parking lot
By email:
Send scanned documents (.pdf format only) to [email protected]. Please follow the email with a call to the Duncanville Water Department by calling 972-780-5010 option 2.
What kind of deposit does the city require?
A deposit of $75.00 per meter is required to start service. This deposit must be paid prior to service initiation.
How to submit payment
By mail:
City of Duncanville
203 E. Wheatland Rd.
Duncanville, TX 75116
In person:
City of Duncanville
203 E. Wheatland Rd.
Duncanville, TX 75116
The drop box is located just outside the doors on the north end of the parking lot
By phone:
972-780-5010 option 2