This is a question we get from customers a lot. If you have placed an order and a few days have passed without any news from the city, here's what we recommend:

Cities will stay in touch by sending emails through our platform, which are sent from our support email address. If you haven't heard anything, those emails might be going to spam. Make sure we're on your safe senders list.

You can check your order status here. All you need is:

This will let you know what status your order is in.

Cities generally start processing orders within a couple or a few days of the requested activation date. So if your activation date is 10 days from now, don't panic! The city will get to it, they are just busy processing other orders that are activating sooner than yours.

If your activation date has come and passed and you haven't seen any email communication from the city (and you have checked your spam folder), we then recommend you first reach out to your city. Because they are in possession of your order, they are the only ones who can proceed with activating it.

You can always reach out to 2TurnItOn - we are here to help and provide guidance. But once an order has been submitted, your city's water utilities department is best positioned to handle your order inquiries.

No problem - we have a guide for that.