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I need to change the date on my water turn-on request. How can I do that?
I need to change the date on my water turn-on request. How can I do that?

If you need to change your service date, here is a helpful guide.

Updated over a week ago

If you need to change the date on your water service request, you will need to reach out to your city directly to amend the request as 2TurnItOn is unable to make edits once the order has started processing.

Important notes

  • Please have your 2TurnItOn confirmation ID handy so your city contact can find your order quickly.

  • Unless otherwise stated, you do not have to be present for the city to turn on your water.

Key contacts

Below are the telephone numbers for the key utilities contacts at each of the cities 2TurnItOn serves:

Municipality

Phone Number

Aledo, TX

817-441-7016

Amarillo, TX

806-378-3030

Bedford, TX

817-952-2100

Bedford, VA

540-586-7679

Bellmead, TX

254-799-2436

Belton, TX

254-933-5800

Bridgeport, TX

940-683-3400

Canyon, TX

806-655-5000

Colleyville, TX

817-503-1020

Dallas, TX

214-651-1441

Decatur, TX

940-393-0200

DeSoto, TX

972-230-9627 (then press '7')

Duncanville, TX

972-780-5010

El Campo, TX

979-541-5075

Elgin, TX

512-285-5721

Fairview, TX

972-886-4242

Flower Mound, TX

972-874-6000

Forney, TX

972-552-6645

Fredericksburg, TX

830-997-7521

Freeport, TX

979-233-3526

Grapevine, TX

817-410-3000

Henderson, TX

903-657-5246

Hewitt, TX

254-666-6171

Highland Village, TX

972-899-5090

Iowa Park, TX

940-592-2131

Junction, TX

325-446-2622

Kilgore, TX

903-984-5081

Kyle, TX

512-262-3960

Leander, TX

512-259-1142

Liberty Hill, TX

512-778-5449

Lucas, TX

972-912-1205

Lufkin, TX

936-634-8881

Northlake, TX

940-648-3290

Port Lavaca, TX

361-552-9793 ext 236

Prosper, TX

972-569-1180

Red Oak, TX

972-617-3638

Rockport, TX

361-729-2213 ext 234

Sherman, TX

903-892-7237

Taylor, TX

512-352-2066

Terrell, TX

972-551-6600

Topeka, KS

785-368-3111

Willis, TX

936-856-4611

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